Director, People & Culture

Role Overview

• Provide advice and guidance to senior leadership in meeting their business goals from a P&C perspective
• Establish and manage relationships with corporate and regional leaders and Country Manager(s) within the region to support MEDA’s overall business and P&C strategy/objectives
• Provide guidance to people leaders on a range of P&C matters including employee relations issues, performance management, employee engagement, turnover, etc.
• Lead end to end recruitment, manage employee onboarding and offboarding processes, including documentation, orientation, and exit interviews
• Collaborate with P&C team members to foster positive employee relations and maintain a productive work environment
• Support and implement ongoing global employee engagement initiatives, such as employee surveys and other mechanisms to “listen” to staff and identify improvement areas for the business
• In consultation with people leaders, escalate complex issues to the VP, P&C
• Partner across the P&C team and with clients to apply effective performance management, learning and compensation practices to impact engagement, and ensure Country P&C Manager(s) are trained and encouraged to drive these initiatives locally
• Oversee the day to day running of our Waterloo office which we co-share with another organization.
• Manage and lead P&C resources, providing guidance, coaching and feedback to optimize performance
• Provide leadership, guidance and direction to Country Manager(s) around P&C programs, policies, and practices, ensuring compliance with organization, country, donor and legal requirements as applicable
• Stay up to date on changes in employment laws, within assigned region(s)
• Collaborate with other Directors, P&C and VP, P&C on files or projects as required
• Oversee the Talent Management (Recruitment and Selection) program globally on behalf of P&C as the Practice Lead, taking a strategic view and ensuring program goals and results support overall business objectives
• Evolve the Talent Acquisition function in line with MEDA’s strategic direction and business priorities and ensure an excellent candidate and employee experience
• Continually assess the effectiveness of the recruitment and selection processes, research best practices, obtain feedback from new hires and hiring managers, and leverage data to refine and improve the processes over time.
• Initiative and lead development of and updates to recruiting processes, procedures, and systems
• Develop and facilitate training for hiring managers on the recruiting process and provide periodic training to management staff, building the skills and commitment of hiring managers to follow best practices in all stages of the talent acquisition life cycle
• Develop creative ideas and innovative recruiting techniques to source qualified professionals and a diverse talent pool and share with P&C colleagues, serving as thought leader
• Develop/improve recruitment templates and forms and maintain employee contract templates for North America & Latin America
• Ensure compliance with P&C policies, procedures, and legal regulations
• Implementation and communication of P&C policies and programs including updates to the employee handbook
• Stay updated on employment laws and regulations to provide accurate information and support to employees
• Respond to line manager and employee inquiries and provide guidance on P&C policies, procedures, and programs
• Collaborate with P&C Leadership and P&C team members to prioritize, develop and deliver services and products that add value to MEDA departments, regions and country offices, in support of MEDA's strategy
• Contribute to P&C budgeting process
• Supports the VP, P&C in the design and delivery of strategic projects intended to enhance the culture/employee experience or to improve P&C operations.
• Contribute to and potentially oversee portions of annual processes such as strategic and business planning
• Review the effectiveness of and evolve the P&C Service Delivery Model in collaboration with P&C Leadership
• Represent the VP at the Executive Leadership Team as required

Requirements

• Bachelor’s degree in Human Resources, Business Administration or related field
• 10-12 years of progressive Human Resources experience, including solid business partnering experience, ideally in a global organization
• Strong knowledge and proven experience in setting up, implementing and managing a global talent acquisition strategy in a multinational organization
• Intermediate experience with MS Office programs, including Excel and PPT
• Proven ability to conduct effective presentations and training
• Experience leading a project from inception to completion
• Proven leadership experience including the ability to lead through others
• Strong business acumen including experience and familiarity with a variety of business principles, environments and requirements in a corporate environment and the demonstrated ability to understand organizational objectives and link them to day-to-day actions.
• Fluency in English and Spanish, both written and spoken, is a preference.

Benefits

• Health insurance
• Professional development opportunities
• Flexible work arrangements