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Customer Support Specialist at NIR-YU | JobVerse
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Customer Support Specialist
NIR-YU
Remote
Website
LinkedIn
Customer Support Specialist
Latin America
Full Time
2 hours ago
No Visa Sponsorship
Apply Now
Key skills
AI
SaaS
Communication
Customer Success
About this role
Role Overview
Deliver thoughtful, outcome‑focused support that prioritizes customer success over ticket volume.
Troubleshoot issues across Zendesk, APIs, integrations, and messaging workflows.
Support customers using telecom/CPaaS tools, including 10DLC, A2P messaging, and carrier‑related processes.
Collaborate with product and engineering teams to surface trends, escalate issues, and improve the customer experience.
Contribute to building and refining automated support workflows, leveraging AI and internal tooling.
Maintain clear, proactive communication with customers and internal teams.
Requirements
2–4 years in a customer support or technical support role, ideally in a SaaS startup environment.
Strong Zendesk proficiency.
Background in telecom or CPaaS (10DLC, A2P, carrier operations) strongly preferred.
Comfort diagnosing API, integration, and workflow issues.
Curiosity about AI, automation, and support tooling; experience with automated workflows is a plus.
A proactive, service‑oriented mindset
technically curious, communicative, and genuinely motivated to help customers succeed.
Apply Now
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