Primary point of contact for end-user enablement, platform improvement and issue resolution
Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email, phone).
Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.
Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
Contribute to the creation and improvement of internal processes, with a specific focus on international deployment
Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our CRM system.

Bachelor's degree in a relevant field or equivalent practical experience.
Strong problem-solving skills and ability to think critically
Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.
Excellent proficiency in Italian, English and French
Empathetic and customer-centric mindset with a passion for delivering exceptional customer experiences.
Team player mindset, sharing best practices internally, ability to find solutions who will benefit to all
Interest in data management
Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment.

Up to 3 days/week remotely
Regular social events (Onboarding with all Deepkies France and International, celebrations)
In-house training
Alan health insurance
10€ /lunch on voucher card per day worked (55% paid by the employer)
50% reimbursement for the public transportation or sustainable mobility package
International environment
Access to Speex (language learning platform), to Wellpass (ex-Gymlib) platform and Ekie platform (legal advice)
Dynamic and passionate ecosystem where everyone's initiatives have their place
Large office with terrace in the heart of Paris (75011)

Customer Care, Platform Adoption Specialist – Italian Speaker

Key skills