ACH Operations Initiatives AVP

Role Overview

• Own and lead coordination, documentation, tracking and delivery of process improvement, risk mitigation and other initiatives within ACH Payments.
• Own the operational design, execution and readiness activities for complex projects impacting ACH processing capabilities, partnering with technology and other stakeholders to support successful enterprise delivery.
• Analyze current-state operational and business processes, identify efficiency and control improvement opportunities and lead end-to-end implementation of sustainable solutions.
• Act as a key liaison with internal stakeholders and partner teams, building strong working relationships to drive alignment, resolve issues and deliver results.
• Manage day-to-day operational activities, including client profile setup and maintenance, research, investigations and issue resolution, as needed.
• Lead and coordinate User Acceptance Testing (UAT) for ACH-related enhancements, changes and new initiatives.
• Develop, maintain and enhance procedures, process flows, and operational documentation to support business-as-usual operations and change management.
• Proactively identify operational, regulatory and process risks, escalating and addressing issues appropriately.
• Stay informed on banking and payments industry trends and assess their impact on ACH operations and strategy.

Requirements

• Extensive experience supporting ACH payment services, including a strong working knowledge of NACHA operating rules and guidelines.
• Solid understanding of payment file formats and end-to-end ACH transmission and processing workflows.
• Demonstrated experience representing operations team in large enterprise projects, with accountability for operational design, controls, and post‑implementation stabilization.
• Proven experience leading business analysis, process improvement and initiatives within an ACH payments environment.
• Demonstrated ability to independently manage complex initiatives with minimal oversight while delivering high-quality results.
• Strong critical thinking skills, with the ability to challenge existing processes and recommend effective alternatives.
• Excellent organizational and prioritization skills, with the ability to manage multiple concurrent initiatives in a fast-paced environment.
• Demonstrated ability to influence, coordinate and direct activities across teams without direct authority.
• Strong problem-solving, negotiation and conflict management capabilities.
• Professional, effective written, verbal and interpersonal communication skills, with experience communicating at multiple organizational levels.
• Sound and timely decision-making skills that demonstrate judgment, flexibility and resourcefulness.
• High level of integrity, customer focus and accountability.
• Self-starter with a strong sense of ownership and commitment to continuous improvement.
• Bachelor’s degree or equivalent relevant experience.

Benefits

• comprehensive health and wellness benefits
• retirement plans
• educational assistance and training programs
• income replacement for qualified employees with disabilities
• paid maternity and parental bonding leave
• paid vacation, sick days, and holidays