About this role
Role Overview
- Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
- Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
- Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team;
- Learn continuously about tech and platform updates;
- Work with team members to test and improve performance using the platform;
- Become a subject matter expert (SME) on the InEvent product.
Requirements
- Speak fluent English;
- Are within the ages of 18
- 25;
- Have an undergraduate degree or will be graduating soon;
- Can multitask and balance working for 40 hours per week without interruptions;
- Are resilient with a positive can-do attitude;
- Understand the need to #keeplearning;
- Own a personal computer and a stable internet connection.
Benefits
- 10 days allocated PTO
- Birthday gifts
- Join our happy hour celebrations
- Participate in team challenges and win fantastic prizes
- Grow your professional network