Associate, Customer Care – English

Role Overview

• Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions using all systems as needed.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Identify sales leads.

Requirements

• College degree or equivalent work experience preferred.
• Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal, relationship building, and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred.
• Ability to multitask in a fast-paced environment.
• Ability to use proper phone and email etiquette.
• Ability to work well independently and as a team.
• Ability to adapt to the changing needs of the company and department.
• Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers.
• Ability to function well in a high-paced and at times stressful environment.

Benefits

• health
• dental
• vision
• life
• disability
• paid time off
• 401(k) retirement plan with employer match