Associate, Customer Care – Spanish, English

Role Overview

• Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc.
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
• Keep records of customer interactions using all systems as needed
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• Fluency in both English and Spanish
• Excellent verbal and written communication skills
• Excellent interpersonal, relationship building, and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred
• Ability to multitask in a fast-paced environment
• Ability to use proper phone and email etiquette
• Ability to work well independently and as a team
• Ability to adapt to the changing needs of the company and department
• Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers.

Benefits

• Health
• Dental
• Vision
• Life
• Disability
• Paid time off
• 401(k) retirement plan with employer match