Customer Support Agent
Orlando, Florida, United States of America
Full Time
2 hours ago
$18 USD
No Visa Sponsorship
Key skills
Communication
About this role
Role Overview
- Serve as the primary point of contact for customer and dealer inquiries
- Resolve customer concerns with professionalism and empathy
- Provide basic technical assistance and escalate complex issues
- Document customer interactions and complete incident reports
- Confirm service appointments and coordinate daily scheduling
- Assist customers with parts orders and service call scheduling
- Determine warranty coverage and support accurate invoicing or collections
- Identify recurring service issues and escalate when necessary
- Process RMAs and respond to voicemail and email support requests
- Follow all safety, security, and company procedures
Requirements
- Proficient in Microsoft Windows; strong typing skills
- Excellent verbal and written communication
- Customer-focused mindset with strong listening skills
- Ability to handle difficult situations with professionalism
- Strong analytical and troubleshooting abilities
- Team-oriented, adaptable, and able to work in a changing environment
- Reliable with strong work ethic and schedule adherence
- Associate’s degree (preferred), OR 2–4 years of customer support or related experience, OR Equivalent combination of education and experience
Benefits
- Comprehensive benefits package: Medical, Dental, Vision
- Enrollment in company 401(k) program, with company match
- Company-paid Life Insurance + Short
- and Long-Term Disability
- 7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
- A supportive, energetic workplace where success is celebrated