Provide end user support and ensure all property systems are operating properly
Function with minimal supervision and adapt to changes
Assist department leadership with daily operations, user support, and implementation of new technologies
Work with 3rd party vendors to resolve software issues
Serve as a liaison between the user and the vendor
Analyze and report on support data to determine the best solutions

Must have help desk experience
Must understand property technology systems such as PMS & POS
Familiarity with industry systems including Agilysis, Opera, Springer-Miller, YellowDog, Nuvola
Must understand & know how to troubleshoot networking issues (Cabling, WiFi, VLANS, Switches, DHCP, Domain Controller)
Must have experience in PC setup and troubleshooting
Must have basic printer, scanner & peripheral troubleshooting
Must have experience using Zendesk and Autotask help desk tools
Preferred experience in Active Directory Management
Exceptional interpersonal, clear verbal and written communication skills
Must have attention to detail, ability to multi-task, and experience handling guest service issues

Competitive wages and benefits
Employee discounts for golf, tennis, spa, beach, water sports, equestrian, shopping or relaxation

IT Specialist

Key skills