Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
Probe for any additional comments or suggestions that could enhance future experiences.
Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.

Applicants must be eligible to work and perform their job responsibilities within the United States.
A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities

Contact Center Representative

Key skills