Own the entire post-sales relationship with Grubhub Campus signed accounts.
Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
Project manage the operational set-up and deployment of each campus launch.
Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership.
Provide exceptional client service, proactively problem solve to identify and resolve any account issues.
Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support.
Closely monitor, measure, and report on key performance metrics in each market.
Use data to determine priorities for campus specific initiatives.
Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus.

Bachelor’s Degree preferred or high school diploma/GED
2-3 years experience in account management
Track record of building strong cross-functional relationships
Strong interpersonal communication skills, both verbal and written
Highly data-focused, with strong proficiency in Excel
Marketing or SaaS Tech experience is a plus
Resourceful, creative, and able to find innovative ways to achieve results
Exceptionally detail-oriented and can multi-task
Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)
Willingness to travel up to 25%.

Client Success Manager

Key skills