Deliver a high volume of technically proficient operational tasks at consistently high standards of accuracy and quality
Setting up new, existing, and converted accounts for purchasing Fieldwire subscriptions in Salesforce CRM and SAP Billing systems
Executing sales orders in SAP and premium account activations in Fieldwire back office systems
Proactively identifying and executing ways to improve and scale Customer Operations processes while working alongside Support Specialists
Reporting to the Customer Operations & Support Manager and working closely with Software Subscription Selling Development, Credit and Collections, and Sales Teams

Bachelor’s degree in business (administration), data science and/or analytics, economics, computer science, engineering/technology, statistics, math, or equivalent fields
2+ years experience in a Customer support or Operational support role ideally in a B2B SaaS company
Ability to follow technical processes while providing feedback and improvement suggestions for existing processes, systems, and internal documentation
Experience executing software subscription selling and account setup tasks, or similar operations concepts and backoffice workflows
Excellent written and verbal communication skills, with experience writing standard operating procedures and other internal process documentation
Practiced organizational acumen and attention to detail, affinity for multitasking with precision
Well-practiced at efficient time management, with a proven ability to meet deadlines
Strong analytical and problem-solving skills; self-aware, curious, and constantly seeking excellence through learning and growth
Capacity to adapt fluidly to the needs of a rapidly growing organization with an ability to prioritize tasks without immediate validation
Experience working on a remote team and/or globally distributed team
Experience in the construction technology or jobsite management domain is nice-to-have
Direct experience with Salesforce or similar CRMs, SAP or similar billing systems, and/or Zendesk or similar digital Support platforms are nice-to-have

Customer Operations Specialist

Key skills