IT Consultant, Business Analysis – Warehouse Solution Transformation

Role Overview

• Lead elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation.
• Leverage AI-driven tools and techniques across all responsibilities to enhance requirements elicitation, business process analysis, documentation, problem solving, testing particularly FUT, decision-making, and delivery efficiency.
• Conduct thorough business process analysis to understand and document current business processes, workflows and systems, create and document high-level and detailed requirements for new processes and systems, develop use cases, and manage requirement changes.
• Maintain relationships with the business, understand business priorities and be able to prioritize work across multiple projects and workstreams, identify effort, impact and timeline; works closely with core program team members
• Writes test scenarios, test cases and acceptance criteria for the user stories and work with the development and QA teams to ensure the user stories are decomposed in a manner to most efficiently facilitate the development effort
• Facilitates and optimizes work intake and prioritization process across WMS transformation project teams while partnering with business partners, including engagement of teams on effort, impact and timeline
• Proactively identifies and effectively uses multiple approaches to problem solving, analyze potential solutions, and provides logical recommendations.
• Solid experience in all phases of the software development lifecycle applying best practices and Agile software development methodologies
• Collaborates with subject matter experts to execute user acceptance testing and change management activities; including training businesses on new details and process flows with system
• Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives.
• Exhibit general understanding of hardware/software platforms including but not limited to operating systems, databases, application servers, web servers and integration technologies.
• Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business.
• Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages.
• Demonstrate knowledge of software development techniques, software languages, system integrations, and hardware/software platforms
• Provide deployment support on site and virtually.

Requirements

• 4-8 years of experience preferred
• Bachelor's Degree in a Computer Science, Business or related discipline preferred
• Experience working with Managed Packages and External Vendors preferred
• Experience working in Agile methodology, utilizing Jira preferred
• Experience working with a distributed development team preferred (offshore/onshore/nearshore)
• Self-starter with excellent documentation skills, including the ability to maintain documentation with user stories preferred
• Exposure to enterprise‑approved AI tools and familiarity with applying AI‑assisted techniques to support problem solving, analysis, and solution development.
• Experience with Warehouse Management solutions and supply chain / analytics applications (Manhattan Active WM, WMOS 2019, SCALE, TLM/Pando, MIF, SAP, middleware, Digital Solutions technologies) preferred
• Excellent problem solving and critical thinking skills; ability to identify problems, gather facts, data mapping, analyze potential risks and impacts, and choose or propose a solution preferred
• Demonstrates strong analytical skills, including thorough understanding of how to solicit and interpret customer business needs, model business functions, and translate them into application and operational requirements and user stories preferred
• Strong oral and written communication skills, ability to ask probing questions, lead cross-functional meetings and ability to translate technical concepts to non-technical team members and executives preferred
• Work independently, prioritizing work and proactively communicating status preferred

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short
• and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs