Key skills
PMPLeadershipProject ManagementSales
About this role
Role Overview
- Manage all aspects of a backlog of projects and the project managers assigned
- Managing customer escalations to a successful resolution
- Accurately managing to revenue targets for team
- Create development plans for individual team members for continuous improvement
- Hires and onboards new team members
- Identifying areas of opportunities for improvement to improve customer satisfaction
- Communicates with customers as a leadership contact regarding project process
- Evaluate and report project outcomes, customer satisfaction and customer concerns.
- Collaborate with Sales and Solution Architects for scope of work.
Requirements
- Bachelor's degree from four-year college or university
- 5+ years of experience in project management
- PMP Certification (Must be active)
- 3+ years of experience managing teams to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Project Management experience in the healthcare IT space
- 25-50% travel may be required depending on customer requirements.
- Strong MS Office Suite knowledge
Tech Stack
- PMP
Benefits
- three robust health, pharmacy, vision and dental care plans including a health savings account option
- wellness
- financial wellness
- retirement
- family support
- continuing education
- time off benefits