Serve as a primary point of contact for contractors using Itron’s EP&R platforms to support utility customers during emergency operations.
Build and maintain authentic, trust-based relationships with contractor accounts, proactively understanding their operational goals, constraints, and workflows.
Partner collaboratively with internal teams to resolve issues and improve customer outcomes.
Become a subject matter expert in Storm Manager, including core workflows, user roles, data visibility, and storm-response best practices.
Own onboarding and training for contractor users, tailoring enablement to each account’s needs and learning styles.
Provide innovative and practical recommendations for use cases and operational best practices aligned to contractor and utility requirements.
Troubleshoot user challenges, triage issues, and coordinate with internal teams to drive resolution while keeping customers informed.

Minimum 3 years of professional experience in customer support, account support, customer success, or account management roles.
Demonstrated ability to build and sustain mutually beneficial relationships across diverse stakeholders and communication styles.
Strong facilitation and communication skills, including the ability to explain concepts clearly to both technical and non-technical audiences.
Proven ability to learn new software quickly, adapt to changing priorities, and remain calm and solutions-focused under pressure.
Strong analytical and critical-thinking skills; able to identify root causes, anticipate needs, and recommend practical improvements.
High degree of independence and ownership; a self-starter who follows through and consistently delivers on commitments.
Willingness and ability to participate in storm-event coverage shifts during active events.

Account Manager

Key skills