Define and maintain the CIAM strategy and multi-year roadmap aligned with business growth, digital transformation, and enterprise security objectives.
Continuously assess business priorities, customer experience needs, regulatory drivers, and industry trends to shape CIAM capability evolution.
Regularly re-prioritize CIAM initiatives based on changing business needs, risk posture, and market developments.
Act as a trusted advisor to IAM leadership and senior stakeholders on CIAM investments, trade-offs, and sequencing.
Establish and evolve measurable outcomes for the CIAM roadmap.
Partner with business, product, and digital teams to understand customer journeys, growth objectives, and pain points.
Translate business requirements into clear CIAM capability requirements, outcomes, and success measures.
Facilitate alignment between business expectations and security, privacy, and technology constraints.
Communicate CIAM strategy, direction, and decisions clearly to both technical and non-technical stakeholders.
Drive alignment with architecture and wider cyber security stakeholders on platform-level patterns, risk trade-offs, and decision points.
Define, maintain and drive CIAM governance frameworks, standards, and guardrails covering customer authentication, authorization, identity lifecycle, and consent.
Assess new and emerging customer authentication and CIAM tools, patterns, and services, recommending adoption where appropriate.

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Master’s degree (MBA, MSc, or equivalent) is an asset.
7-8+ years of experience in IAM or security domains, with a strong focus (3+ years) in Customer IAM (CIAM).
Demonstrated experience leading CIAM strategy, governance, or platform direction in a customer-facing environment.
Proven ability to work closely with business and product stakeholders to deliver identity capabilities aligned to business outcomes.
Strong working knowledge of CIAM concepts including customer authentication, federation, authorization, identity lifecycle, and consent.
Hands-on experience with Auth0 and Okta, and the ability to quickly assess and adopt new customer authentication tools and services.
Solid understanding of industry standards and protocols (e.g., OAuth 2.0, OpenID Connect, SAML).
Strong ability to reason CIAM solutions at engineering depth (configuration, integration patterns etc.)
Proven capability to estimate technical effort and delivery complexity for IAM initiatives.
Experience making and defending technical trade-off decisions in collaboration with architects, engineers, and vendors.

Manager, Customer Identity & Access Management – CIAM

Key skills