Customer Support, Onboarding, Demo Calls – Financial Sector

Role Overview

• You provide daily support via phone, email, and Zoom to e‑commerce business owners with accounting and bookkeeping issues.
• Ensure high customer satisfaction through clear and friendly communication.
• Identify recurring problems and contribute to improving our solutions.
• Work closely with the Onboarding Automation team to ensure customer success.

Requirements

• Highly self-motivated and results-oriented (SMART goals).
• Experience using DATEV (required).
• Interest in the digitalization of the accounting/bookkeeping industry.
• Independent, structured, and process-oriented work style.
• Open to feedback, comfortable with digital workflows, and remote-first.
• Fluent in German and English.

Benefits

• Flexibility: Remote-first and family-friendly working hours — you decide when you work.
• Development: Coaching budget, mentoring, and a diverse team.
• Vacation: 30 days to ensure you have time to recharge.