Own and manage client relationships as the primary point of contact
Serve as the primary point of contact for clients
Lead client meetings and communicate strategy, performance, and next steps
Oversee execution across multiple marketing channels:
Google Ads / Paid Media
SEO & Google Business Profile
Websites & landing pages
Social media
Email & content marketing
Conduct quality control on campaigns before client delivery
Identify performance issues (tracking, conversions, lead quality, etc.) and drive solutions
Coordinate with internal teams (PPC, SEO, design, content, web)
Ensure all deliverables are completed accurately and on time
Maintain strong client satisfaction and retention
Monitor churn and proactively work to improve account performance

4–7+ years of experience in digital marketing (agency experience strongly preferred)
Strong understanding of Google Ads (required)
Experience across multiple marketing channels (SEO, paid media, email, social, websites)
Ability to review, QA, and understand PPC campaigns (even if not executing them)
Excellent professional English (confident working with U.S. clients)
Strong client management and communication skills
Ability to manage ~30 accounts simultaneously
Highly organized, proactive, and accountable
Strong problem-solving and analytical thinking skills

Client Success Manager – Account Director, Digital Marketing

Key skills