Manage a pipeline of various number of loans efficiently and deliver an excellent customer experience.
Proactively gather and review of underwriting documentation from the applicant and any applicable third parties.
Responsible for timely submission of underwriting conditions to the Underwriter.
Review underwriting conditions received from the customer of third parties to ensure that the underwriting conditions are properly addresses.
Review file documentation for missing or erroneous information.
Maintain all required documentation pertaining to assigned loans within the loan origination system.
Regularly communicate mortgage loan statuses with the Mortgage Loan Originators and the applicant.
Regular pipeline follow-up within the company standards.
Ensure that the appropriate levels of mortgage insurance is obtained where applicable.
Review loan documentation to ensure that it meets the conditions set forth by Underwriting.
Process and close, at minimum the expected number of loans each month.
Communicate in writing and verbally with internal business partners, third parties, and to the applicant.
Ensure that all loans are cleared to close by the underwriter within the division SLAs and customer expectations.
Ensure that loans requiring escalation are brought to management’s attention.

A bachelor’s degree preferred or equivalent relevant job experience.
A minimum of 2 years mortgage processing experience.
Bilingual in Spanish is strongly preferred.
Must have strong understanding of the mortgage process flow.
Must have strong organizational skills.
Must have a proven track record of pro-active problem solving.
Must have the ability to multi-task in a high volume and high paced environment.
Must be customer focused and dedicated to delivering a “stellar” customer experience.
Must have an understanding of residential mortgage products.
Must have a general understanding of underwriting guidelines for product suite offerings.
Must be able to perform at a high level with minimal supervision.
Must have excellent written and oral communication skills.
Must have a track record of building strong internal and external partnerships.
Must have proactive problem solving skills.

Bilingual Mortgage Loan Processor

Key skills