Lead and manage new customer implementation projects with multiple integrated workstreams
Develop and manage comprehensive project plans and timelines
Act as the Allego Product expert, consulting the client
Serve as a trusted advisor, confidently guiding customers on best practices
Guide customers on change management strategies and tactics
Partner with Sales to ensure ongoing strategic alignment
Effectively collaborate & communicate with internal teams
Drive customer satisfaction early on
Ensure a smooth transition to the post-implementation CS team
Consistently update and maintain data in internal systems
Contribute to the ongoing refinement of Allego's implementation methodology

2-3 years of dedicated Project Management experience managing SaaS client implementation projects
Proven ability to develop and execute project plans, manage timelines and mitigate risks
Excellent communication, presentation, and interpersonal skills
Strong interpersonal skills and experience initiating and building positive relationships
Ability to quickly learn software functionality and consult on product feature configurations
Organizational and time management skills
Self-motivated, proactive team player with a ‘quality-first” mentality
Bachelor’s degree or equivalent
Proficient in Google Suite, Salesforce.com and Microsoft Office experience a plus

Customer Success Implementation Manager

Key skills