Investigate and triage P1/P2 production issues with urgency and precision
Perform deep root cause analysis across distributed systems.
Implement immediate fixes or workarounds to restore stability.
Clearly document findings and hand off long-term solutions to engineering teams.
Monitor system health using tools like Grafana, logs, and telemetry dashboards.
Identify anomalies and proactively investigate issues before escalation.
Tune alerts and improve signal-to-noise ratio across monitoring systems.
Partner with DevOps/SRE to strengthen reliability practices.
Build internal tools, scripts, or small services to improve support and operations workflows.
Contribute to codebases (primarily .NET / Azure environments) where needed.
Help reduce technical debt by addressing recurring production issues.
Translate technical issues into clear, actionable updates for stakeholders.
Collaborate with Product, Engineering, and Customer-facing teams.
Occasionally join calls with internal teams or customers to explain incidents and resolutions.

Bachelor’s degree in Computer Science, Engineering, or related field.
5+ years of professional software engineering experience.
Strong troubleshooting and debugging skills across backend systems, APIs, and cloud infrastructure
Experience with production support, incident response, or SRE-like environments
Ability to own problems end-to-end with minimal direction
Comfort operating in fast-paced, high-pressure situations (“firefighter mindset”).

Full medical, dental, vision, and generous PTO.
Competitive salary, bonus eligibility, and 401(k) matching.
Hybrid model based in Dallas with 3 days/week in-office.
Fast-Growth Environment: A rare opportunity to grow with a profitable startup on a national trajectory.

SRE/Support Developer, Production Engineering

Key skills