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SRE/Support Developer, Production Engineering at Wellfit | JobVerse
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SRE/Support Developer, Production Engineering
Wellfit
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SRE/Support Developer, Production Engineering
Irving, Texas, United States of America
Full Time
2 weeks ago
$14,500 - $160,000 USD
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Key skills
Azure
Cloud
Distributed Systems
Grafana
.NET
About this role
Role Overview
Investigate and triage P1/P2 production issues with urgency and precision
Perform deep root cause analysis across distributed systems.
Implement immediate fixes or workarounds to restore stability.
Clearly document findings and hand off long-term solutions to engineering teams.
Monitor system health using tools like Grafana, logs, and telemetry dashboards.
Identify anomalies and proactively investigate issues before escalation.
Tune alerts and improve signal-to-noise ratio across monitoring systems.
Partner with DevOps/SRE to strengthen reliability practices.
Build internal tools, scripts, or small services to improve support and operations workflows.
Contribute to codebases (primarily .NET / Azure environments) where needed.
Help reduce technical debt by addressing recurring production issues.
Translate technical issues into clear, actionable updates for stakeholders.
Collaborate with Product, Engineering, and Customer-facing teams.
Occasionally join calls with internal teams or customers to explain incidents and resolutions.
Requirements
Bachelor’s degree in Computer Science, Engineering, or related field.
5+ years of professional software engineering experience.
Strong troubleshooting and debugging skills across backend systems, APIs, and cloud infrastructure
Experience with production support, incident response, or SRE-like environments
Ability to own problems end-to-end with minimal direction
Comfort operating in fast-paced, high-pressure situations (“firefighter mindset”).
Tech Stack
Azure
Cloud
Distributed Systems
Grafana
.NET
Benefits
Full medical, dental, vision, and generous PTO.
Competitive salary, bonus eligibility, and 401(k) matching.
Hybrid model based in Dallas with 3 days/week in-office.
Fast-Growth Environment: A rare opportunity to grow with a profitable startup on a national trajectory.
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