ServiceNow Developer

Role Overview

• Design, configure, and customize ServiceNow applications using Business Rules, Script Includes, Client Scripts, UI Policies, and Catalog UI Scripts.
• Utilize Flow Designer and Workflow Editor for automation and process orchestration.
• Develop Scoped Applications and reusable components that follow ServiceNow best practices.
• Maintain system performance, query optimization, and efficient script execution.
• Build role-based access (ACLs) for HR data privacy and security.
• Implement and enhance HR Case Management, HR Knowledge, HR Lifecycle Events, and Employee Document Management.
• Configure HR Profiles, HR Templates, and Case Forms to match HR processes (onboarding, offboarding, payroll, leave, benefits, etc.).
• Build HR Service Catalog items with guided forms, approval flows, and fulfillment tasks.
• Implement document generation and e-signature integrations (DocuSign, Adobe Sign).
• Configure and extend Agent Chat for HR service delivery, enabling seamless live HR interactions.
• Design and implement Virtual Agent topics for common HR inquiries, integrated with HR cases and knowledge articles.
• Configure Advanced Work Assignment (AWA) for routing chat requests to the right HR agents based on skills, availability, and capacity.
• Personalize Employee Center / Service Portal to support chat, case deflection, and HR self-service.
• Develop custom portal widgets using AngularJS, HTML, CSS, and ServiceNow APIs to enhance user experience.
• Leverage Flow Designer to automate HR case lifecycle events, document generation, and notifications.
• Create subflows, reusable actions, and spokes for HR processes and integrations.
• Transition legacy Workflows into Flow Designer where applicable.
• Integrate Flow Designer with IntegrationHub for orchestrating end-to-end HR processes.
• Develop and maintain real-time and batch integrations between ServiceNow HRSD and external HR systems (Workday, Payroll, Identity Systems, etc.).
• Build IntegrationHub Spokes and actions for seamless HR process automation.
• Implement REST/SOAP APIs, JDBC, and File-based integrations as per business needs.
• Ensure secure and compliant handling of PII data exchange during integrations.

Requirements

• Bachelor's degree in computer science, Information Systems, or Engineering, or equivalent work experience.
• 2-4 years’ experience in ServiceNow configuration, development, and management.
• Hands-on experience launching and managing multiple HRSD, Integration services.
• Mentor team members proactively, cultivating a collaborative and growth-focused atmosphere.
• Offer guidance and support for their professional development and technical expertise.
• Lead various initiatives designed to improve service delivery and operational efficiency while working with stakeholders to identify requirements, suggest solutions, and facilitate implementation.
• Demonstrable experience piloting and driving new modules and functionality.
• Strong ServiceNow development and scripting skills, particularly in JavaScript.
• Experience using the ServiceNow Glide JavaScript libraries.
• Experience with custom layouts using AngularJS.
• Demonstrable experience in scoped application development.
• Ability to take initiative without explicit direction.
• Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.
• Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Excellent problem-solving skills and attention to detail.
• Experience in integrating third-party applications with ServiceNow.
• Familiarity with Agile development methodologies and practices.
• Mandatory Certifications: CSA & CAD
• Additional Preferred Qualifications: Experience with ServiceNow upgrades or worked on ITSM and AI modules with end-to-end deployment of code. Good communication skills, able to articulate challenges, blockers, and queries to stakeholders. Demonstrable experience in scoped application development. Ability to work effectively in cross-functional and multi-national teams, with a preference for working in the EST timezone (or some overlap with EST and IST) Certifications like ITIL or CIS-ITSM will be a plus point.

Tech Stack

• Angular
• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.