Commercial and Industrial Billing Analyst

Role Overview

• Execute highly specialized billing functions to ensure accurate and timely invoices for Commercial and Industrial, Gas Transport, Solar Gardens, Steam, Chilled Water and Wholesale/Transmission accounts.
• Interpret, analyze and apply a wide range of tariffs and rate structures across Xcel Energy’s operating companies with precision and consistency.
• Coordinate and analyze complex technical data to support billing activities for regulated and non-regulated customers.
• Assess and process interval measurement and billing data to generate accurate and timely customer invoices.
• Research, design, test, and implement customized billing solutions to meet unique contractual requirements for Commercial and Industrial customers.
• Collaborate with various internal departments to resolve complex billing issues, ensure high-quality customer service, and maintain operational continuity across the organization.
• Maintain rigorous data integrity and adherence to billing processes across all operating systems to support enterprise-wide financial reliability.
• Exercise independent judgment and initiative within established parameters to drive billing accuracy, timeliness and compliance, which is impactful to the company’s earnings determination process.
• Work closely with field technicians to identify and address service-related issues, and proactively initiate field maintenance requests
• Maintain electronic metering information, validate reads, coordinate meter device installs & removals.
• Create & maintain systems sources/databases.

Requirements

• Post-secondary education or at least 7 years relevant experience, including: 5 years in utility billing or related function such as finance, accounting, rates, customer service.
• Familiarity with utility regulatory requirements.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications.
• Demonstrated experience in analytical or accounting-based work.
• Ability to manage multiple projects simultaneously.

Benefits

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave