Customer support: Assist users in navigating the website, respond promptly to inquiries, and provide support via email
Financial queries: Effectively address billing and invoicing inquiries
Product improvement: Record and communicate customer feedback to drive continuous improvement
Special projects: Coordinate and deliver individual projects such as help center maintenance, teacher training, or product testing

Experience: Minimum of 3 years as an international-facing customer service agent
Communication: Excellent written and spoken English (C1/C2 level)
Typing proficiency: Excellent typing skills with a minimum speed of 40 WPM and at least 95% accuracy to manage high-volume email queues
Technical resourcefulness: Demonstrated ability to troubleshoot and find solutions using internal documentation before escalating
Remote readiness: Proven ability to work independently. Must have a reliable Internet connection and a suitable home work set-up
Software skills: Proficient in IT office skills. Experience with helpdesk software (e.g., Zendesk) is required to ensure familiarity and standard helpdesk options
Flexibility: Willingness to work on a shift basis across different timezones
Soft skills: Passion for exceptional service, problem-solving, and strong attention to detail

Desirable, but not required

Customer Service Representative – Consultant

Key skills