About this role

Processing orders received by HID Textile Services.
Acknowledge and confirm lead times (in relation with Business Operations) and invoice.
Ensuring compliance with the applicable prices and payment terms.
Informing customers and considering their requests concerning their orders (past, current or future).
Customer complaints (RMA) processing (Repair quotes and shipment of repaired products back to customers).
Ensuring on time deliveries on time to customers according to the relevant internal teams (Quality / Supply Chain / Support etc).
Providing back-up to Customer Service Team Leader for (Weekly and/or monthly reporting.
Reconciling documents relating to the orders of its accounts receivable (orders / delivery notes / invoices / proof of shipment / customs EX1) in case of any accounting / tax or customs control.

Proven customer support experience or experience as a client service representative.
Familiarity with ERP systems and practices.
Customer orientated and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Good level of oral and written English.
Bac +2.

Competitive salary and rewards package.
Competitive benefits and annual leave offering, allowing for work-life balance.
A vibrant, welcoming & inclusive culture.
Extensive career development opportunities and resources to maximize your potential.

Customer Service Representative

Key skills