The Associate TAM works alongside Technical Account Managers within the Customer Success organization
Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers
Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies
Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment
Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM
Prepare and share monthly performance, utilization, and support-related metric summaries
Analyze solution usage and data patterns to help identify potential issues or areas for optimization
Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts

At least 5 years of experience in IT Consulting, Enterprise Software Implementation
Prior experience with Query Based Languages and Relational Databases
Technical data skills including strong experience with SQL data manipulation, Microsoft Excel
Preferred: Understanding of Sales Performance Management domain
Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)

Associate Technical Account Manager, SQL Advanced

Key skills