About this role

Serve as the first point of contact for inbound support calls from existing customers
Assist users with software features, system navigation, and general application use
Document all interactions and technical details accurately in the CRM
Participate in daily ticket review meetings to track progress and ensure timely resolution
Follow up with clients on closed or pending tickets to confirm completion and satisfaction
Collaborate with internal team members to escalate technical issues when necessary
Adhere to company procedures, service standards, and support best practices
Contribute to a positive, high-energy, and fast-paced team environment

Two (2) years of recent experience in phone-based technical support
Two (2) years of recent Windows IT support experience
Strong knowledge of Windows 10 & 11 operating systems and related devices
Excellent English communication skills, both verbal and written
Strong people skills with the ability to listen actively and communicate clearly
Ability to follow instructions, adapt quickly, and learn new tools and processes
High school graduate or equivalent

L1 IT Support Specialist

Key skills