Support pre-sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work)
Advise clients on leveraging ServiceNow for supporting their IRM program
Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track
Facilitate project introduction, kick-off meetings & weekly client status meetings, while creating and managing project timeline
Provide guidance to developers on ServiceNow configuration
Provide final quality assurance reviews of all deliverables
Design and deliver end user training
Expand client’s vision and opportunities to drive additional business value through ServiceNow

5+ years' experience in a professional environment
3+ years of experience delivering ServiceNow implementations and integrations with an emphasis on IRM
ServiceNow implementation lead or system administrator experience
Knowledge and experience running an IRM/GRC program on ServiceNow
Experience managing & delivering multiple projects at the same time
Experience providing business/operations/technical consulting to senior leaders of organization
Ability to work both independently and in a team environment with professionals of all levels
Strong organizational, interpersonal and presentation skills
Excellent written and oral communication skills
Ability to multi-task and manage multiple projects at the same time
Exceptional problem solving, critical thinking, and analytical skills
Working knowledge of project planning and project management methods and tools
Willingness to travel a minimum of 30%

ServiceNow IRM Implementation Manager

Key skills