Inside Sales Representative, Japanese-speaking

Role Overview

• Support our end-users, channel partners, and Seagull’s APAC Sales Team
• Manage existing clients
• Help drive our leads management program
• Consult with clients on appropriate product licensing options and provide dedicated support for renewals.
• Prospect, develop, and follow up on new customer relationships
• Partner with the Sales Team to collaborate on accounts, channel partners and opportunities
• Accurately manage data in our Salesforce database
• Interface as necessary with our Accounting, Marketing and Support departments
• Proactively manage a sales pipeline to accurately reflect opportunity activity
• Generate software license opportunities and quotes based on the product interest and prospect qualification with Partners and End Users in a specific geography
• Follow-up with partners on a regular basis to ensure that we are mutually aligned on customer needs and buying cycles and that the respective opportunities are tracking through sales stages accurately
• Manage sales queues, answer customer and partner questions and facilitate orders in a timely manner.
• It is expected that sales queues will be processed daily
• Identify up-sell and cross-sell opportunities through interactions with Partners and End Users and engage Regional Sales Management as necessary to maximize the revenue opportunity
• Utilize Seagull’s specific sales process to track all assigned opportunities.
• Track and manage all opportunities through Salesforce per Seagull requirements
• Comply with sales processes and input from sales management
• Promptly process phone, email, web form and web chat inquiries
• Discuss activities, opportunities and issues with an immediate supervisor on a daily or as needed basis
• Participate in bi-weekly sales pipeline reviews
• Travel 1-2 times a year to participate in industry conferences and shows

Requirements

• 3+ years Inside Sales experience
• Excellent command of Japanese is required. For non-native Japanese speakers, a JLPT N1 certificate is mandatory.
• Additionally, candidates must possess a basic to intermediate command of English for routine workplace communication and general documentation.
• Familiarity with distribution channels, value added sales and/or direct sales.
• Excellent verbal and written communication skills
• Good organizational habits and outstanding attention to detail
• Experience with CRM applications and order entry software
• Dedication to outstanding customer service
• Positive, team-oriented attitude
• Experience using Windows and common Windows software
• Genuine interest in high-tech products.

Benefits

• Local candidates only please -
• relocation packages and travel reimbursement for onsite interviews not available.
• Ability to provide documentation that proves authorization to work in Taiwan.