Senior Events Manager

Role Overview

• Mentor Associates, Senior Associates, and Events Managers through coaching, shadowing, and feedback.
• Support onboarding and training initiatives in partnership with leadership, contributing to the development of new team members.
• Model leadership and collaboration, fostering a culture of accountability, growth, and continuous improvement.
• Serve as an escalation point for critical decisions and provide guidance that promotes confidence and consistency across the team.
• Serve as the lead owner for assigned programs, managing all aspects of the Scope of Work (SOW), deposits, budgets, invoicing, and reconciliation.
• Oversee large-scale or complex programs, ensuring that planning, communication, and on-site execution meet client and company standards.
• Proactively manage Event Staff, providing direction, preparation, and feedback to ensure consistent performance.
• Lead problem-solving efforts and operational decision-making across teams, identifying challenges early and proposing viable, efficient solutions.
• Coach junior team members on proactive thinking, project ownership, and solution-oriented client support.
• Conduct comprehensive post-event reviews, tracking performance outcomes, and collaborating with leadership to drive continuous improvement.
• Manage all vendor partnerships and sourcing for assigned programs, ensuring high service standards and operational excellence.
• Cultivate strong, trust-based relationships with key suppliers and preferred partners for high-end, complex programs.
• Ensure all vendors meet compliance, insurance (COI), and procurement standards.
• Lead by example in sustainable event planning, evaluating vendor practices and mentoring others on environmentally responsible sourcing.
• Partner with leadership to pilot and implement new sustainability initiatives across the organization.
• Serve as the primary client contact for assigned programs, managing expectations, communications, and on-site execution with professionalism and poise.
• Lead client site visits, demonstrating operational expertise, creative alignment, and real-time problem-solving.
• Anticipate client needs and offer consultative guidance to ensure seamless event experiences.
• Coach team members on presentation standards, client engagement, and brand-aligned communication.
• Build long-term, trusted partnerships that strengthen client retention and expand business opportunities.
• Conduct regular check-ins and one-on-ones with Associates, Managers, and stakeholders to align on strategy, workload, and deliverables.
• Collaborate effectively with Sales, Creative, and Operations teams to ensure a unified approach and seamless program execution.
• Serve as a mentor and resource within the Events department, offering insights, guidance, and training.
• Promote open communication, transparent decision-making, and collaboration across departments to foster a culture of shared success.
• Maintain accurate and detailed program documentation within Salesforce and related platforms.
• Review and update margin, costing, and forecasting data with precision.
• Drive process improvements and identify operational efficiencies that enhance client satisfaction and team productivity.
• Serve as an early adopter of new technologies, supporting team training and implementation to enhance accuracy and workflow efficiency.
• Oversee program budgets, ensuring adherence to financial goals and gross profit margins.
• Manage costing tools and templates with fluency and accuracy.
• Identify and execute upsell opportunities to drive revenue growth and enhance client experiences.
• Ensure all financial documentation is complete, accurate, and aligned with company standards.
• Balance multiple complex programs simultaneously while maintaining composure and precision under pressure.
• Demonstrate strong time management, prioritizing effectively to meet shifting deadlines and evolving client needs.
• Model proactive communication with clients, vendors, and teams to anticipate and mitigate challenges.
• Lead onsite adjustments and pivots with confidence and creativity, ensuring flawless event delivery.
• Anticipate systemic risks and mentor Event Managers on contingency planning and event-day decision-making.

Requirements

• 3+ years of experience managing multi-component, high-volume events.
• Proven leadership experience with the ability to mentor team members.
• Strong vendor, budget, and client relationship management skills.
• Advanced Salesforce proficiency and can independently manage program records, perform advanced tracking for forecasting, and ensure cost and margin data are accurate and up to date.
• Acts as a “go-to” expert in one or more destination.
• Experience successfully overseeing teams onsite.
• A strategic, forward-thinking approach to solving challenges and improving processes.

Benefits

• Certified as a Great Place to Work – 3 years in a row and counting!
• 50+ years in the industry!
• Women-owned and women-led
• Fun, creative, and supportive culture
• Focus on recognition and employee value – including annual and quarterly awards
• Paid day off to serve your local community
• Annual all-company retreat to connect, learn, and have fun together
• Annual qualifier-based incentive trip for top performers (certain departments eligible)
• Regional team outings
• Monthly companywide meetings to connect, learn, and celebrate wins
• Highly competitive total compensation, including strong base salary and quarterly bonuses
• Very strong performance-based quarterly commission plans
• 401k with company match (eligible after 1 year – up to 4% of salary matched, vested immediately
• Monthly cell phone stipend
• Work from home opportunities and flexibility (including full home office setup)
• Flexible schedule opportunities
• Generous PTO
• Sick days
• 9 full holidays
• 5 half days off prior to holidays to unplug early
• 2 floating holidays off to be used on holidays of your choice
• ½ day Fridays in July & August (based on achievement of goals)
• Extensive menu of health plans to choose from
• Paid parental leave
• Pet insurance program
• Employee Assistance Plan (EAP)
• Mentorship program
• “Masterclasses” in industry/department-specific topics
• State-of-the-art technology platforms and tools – including training
• Annual and monthly meeting content that focuses on professional development