Oversee supply chain return processes, establishing and enforcing fair and transparent return procedures that balance the needs of both customers and sellers.
Identify opportunities to streamline operations, enhance automation, and drive innovative solutions within reverse supply chain.
Analyze data to identify opportunities for improvement using SQL and/or Big Query.
Help drive change to improve multiple areas within the customer post-purchase experience.
Strategize to identify opportunities and drive programs that reduce cost of returns by optimizing reverse logistics.
Launch & scale programs, track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace.
Requirements
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.
2-3 years’ experience developing and leading programs, specifically in returns, reverse logistics or post-purchase support, working cross-functionally with product and analytics teams.
Knowledge of Reverse logistics processes (returns, refurbishment, liquidation, Returns lifecycle management, returns warehouse operations and Transportation & last-mile logistics).
Ability to analyze data on return costs, build and drive key business metrics.
Experience with SQL and/or Big query to identify opportunities for process improvements is a plus.
Strong presentation and influencing skills and the ability to interact with executive level business partners.
Startup mentality: scrappy, creative, drive, and passion to be best-in-class.
Self-starter with a strong attention to detail and an ability to deal with ambiguity.
Track record of delivering results and ability to demonstrate measurable impact to business and customer KPIs.
Experience making data-driven business decisions to help prioritize and shape projects.
Excellent written and verbal communication skills with ability to champion products throughout the organization.
Attitude to thrive in a fun, fast-paced, start-up like environment.
Belief in our purpose of save money, live better for customers.
Tech Stack
BigQuery
SQL
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.