Siemens HealthineersRemote
Senior Manager, Global Customer Experience
United States
Full Time
2 hours ago
$134,910 - $185,504 USD
No Visa Sponsorship
Key skills
JavaScriptPMPELTOAuthSaaSSalesforceScrumProject Management
About this role
Role Overview
- Setting and executing CX strategy
- System design and architecture
- System integration
- Data validation
- System operations
- Survey design
- Mobile survey design
- Voice systems integration
- Data analysis
- Textual analysis
- Periodic presentations
- Development of dashboards and reporting tools
Requirements
- Medallia Product Certified (MPC)
- Experience in Salesforce platform
- Proficiency in SaaS platforms, databases, ELT, APIs, OAuth 2.0, PGP, and workflows
- Proficiency in JavaScript, XML, HTML and CSS
- Minimum Bachelor’s degree required.
- Master’s degree a plus
- Willing to travel up to 10%
- Project Management Professional and Certified Scrum Master or equivalent experience preferred
Tech Stack
- JavaScript
- PMP
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time