Develop and maintain schedules based on forecasted workload demands to meet service level agreements (SLAs) and operational efficiency goals.
Optimize shift patterns, break allocations, and resource coverage for peak periods, unplanned absences, and evolving business requirements.
Proactively manage scheduling adjustments to balance workload demands and employee availability.
Monitor real-time adherence and dynamically adjust schedules to address variances between actual and forecasted workloads.
Recommend and implement short-term solutions, such as overtime, shift swaps, or temporary staffing, to address immediate needs.
Incorporate employee availability, preferences, and skill sets into scheduling processes to promote fairness and satisfaction.
Utilize workforce management tools to analyze historical data and enhance scheduling accuracy.
Generate detailed reports on scheduling efficiency, adherence, shrinkage, and overtime utilization.
Work closely with the forecasting team to align schedules with workload predictions.

Bachelor’s degree in business administration, Data Analytics, or a related field, or equivalent work experience.
Minimum of 3–5 years of experience in workforce management, scheduling, or a related analytical role.
Proficiency in workforce management software (e.g., NICE, Alvaria, AWS) and advanced Excel or data visualization tools (e.g., Power BI, Tableau).
Strong understanding of forecasting, scheduling, and workforce optimization techniques.

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility
We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Senior Workforce Scheduling Analyst

Key skills