Key skills
FluxCommunicationCollaborationRemote Work
About this role
Role Overview
- Respond to savers' inquiries across all our communication channels: phone, chat and email.
- Support and guide savers on topics related both to using the platform and to salary savings and retirement more broadly.
- Build long-term relationships of trust with our savers to significantly contribute to their engagement.
- Ensure the flow of information internally (ticket creation, escalation, etc.) through close collaboration with different teams (Client Services, Tech, Ops...).
- Identify areas for improvement in the Epsor experience and relay insights to the product team to help evolve our platform.
Requirements
- You have initial experience in customer relations including telephone contact, ideally in banking/finance/insurance.
- Detail-oriented, organized and autonomous, you can manage a high volume of requests during peak periods.
- Excellent written and verbal communication skills.
- Able to explain complex or technical topics clearly and adapt your level of explanation to your audience.
- Willing to work on Saturdays when activity requires, to support Epsor's growth.
Tech Stack
- Flux
Benefits
- Annual incentive bonuses with employer contribution: between €2K and €9K depending on the achievement/overachievement of company targets (€5K in 2025).
- Company-funded mandatory retirement savings plan (PER).
- Swile meal card (€9 per working day).
- Company contribution of 50% towards the Navigo pass or a sustainable mobility allowance.
- Remote work: 2 days per week.
- Numerous social moments (seminars, team building, afterworks…).