Design and deliver onboarding and ongoing training programs for Accounts Receivable Specialists
Conduct instructor-led and virtual training sessions
Train teams on collections strategies, portfolio management, and law firm billing processes
Develop and maintain SOPs, playbooks, job aids, and assessments
Create training content covering the full accounts receivable lifecycle
Ensure training programs are consistent, scalable, and up to date
Teach workflows including aging review, collections tracking, and reporting
Incorporate changes into training content and materials
Coach employees on professional communication with attorneys and clients
Lead role-playing exercises and real-world case studies
Assess trainee readiness through evaluations and simulations
Collaborate with Operations leaders to identify performance gaps
Track and report on training effectiveness, ramp time, and performance trends

Bachelor’s degree in Accounting, Finance, Business, or related field (preferred)
3+ years of experience in law firm billing, accounts receivable, or collections (preferred)
Hands-on experience with Aderant, Elite 3E, or similar legal billing systems (Strongly preferred)
2+ years of experience in training, coaching, or facilitation
Understanding of accounts receivable processes and law firm billing structures
Advanced proficiency in Microsoft Excel and reporting tools
Excellent communication and presentation skills
Ability to simplify complex concepts for diverse audiences

Senior Training Specialist

Key skills