Key skills
CommunicationTime Management
About this role
Role Overview
- Provide on-site support for the Intron product range, including calibration, maintenance and troubleshooting of electromechanical, servo-hydraulic and CEAST materials testing systems
- Ensure all requests for onsite service are dealt with promptly and professionally
- Look for leads for new machines, accessories and other services
- Advise customers regarding product obsolescence
- Report on competitive equipment and activities at customer sites
- Prepare and plan for visits to complete jobs correctly
- Manage cost-efficient travel and maintain communication with customers
- Deliver software training to customers when required
- Ensure accurate administration of work
Requirements
- Relevant experience in a similar role
- Relevant technical qualification
- mechatronics, mechanics, electrical, electronic engineering or equivalent
- Troubleshooting experience with electro mechanical or servo hydraulic systems
- Ability to pick up technical training, processes and systems quickly
- Basic awareness of costs and own impact on margin
- Flexible, resilient, open minded
- Computer Literate
- Well organized with good time management skills
- Good written and verbal communication skills including fluency in English
- Excellent interpersonal skills
- Team player. Customer oriented.
Benefits
- Invest in people and supporting their growth through unique development opportunities at each stage of the employee life cycle