Senior Field Service Technician

Role Overview

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support the certification process of Associate Field Service Technicians and Field Service Technicians.
• Coach technicians and supervise complex site activities.
• Act as trainers when needed, for team members and customers.
• Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available.
• Proactively identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction by building and maintaining positive relationships.
• Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Identify opportunities for product and quality improvements.
• Provide recommendations to management for improving operations and customer service.
• Follow safety protocols and maintain safe work and environmental practices.
• Report unsafe practices and incidents.

Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Collaborates well with others.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Works with a sense of urgency and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• Retirement 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.