Key skills
LeadershipStakeholder ManagementTeam LeadershipCommunicationSales
About this role
Role Overview
- Define the product vision, strategy, and roadmap for a scalable platform that optimizes claims processing.
- Build, hire, and lead a cross-functional team spanning technology, operations, and process excellence.
- Lead end-to-end program development from concept to operational maturity, ensuring alignment with our strategic vision to streamline the provider claim processing experience.
- Collaborate with internal stakeholders including sales, technology, product, and business teams to ensure cohesive platform design and implementation.
- Track and report key performance metrics, ensuring alignment with business outcomes and vision.
- Foster innovation and drive continuous improvement in both technology and process.
- Support IMU leaders in development of account-specific workshops, demos, and strategic proposal creation.
- Assist with development of ROI and value metrics to support sales.
- Provide guidance on the requisite people, process, and technology to support program growth and operational excellence.
Requirements
- 10 plus years in healthcare technology, claims operations, or a related field, with 5 plus years in leadership roles.
- Proven track record of building and scaling tech-enabled programs, particularly in the healthcare or claims domain.
- Expertise in business product strategy, program management, and team leadership.
- Deep understanding of healthcare claims lifecycle, clearinghouse operations, and matrixed, multi-vendor resolution strategies.
- Exceptional strategic thinking, communication, and stakeholder management skills.
- Ability to navigate ambiguity and drive clarity in a fast-paced, growth-oriented environment.
- Ability to drive cross-functional teams and navigate matrixed organizations.
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits