About this role

Completes medical insurance follow-up process accurately and timely for a designated group of accounts
Analyzes, researches and prepares insurance claims to be submitted to insurance carriers
Responds to all inquiries, billing denials, and other correspondence and phone requests
Attaches necessary documentation when mailing claims to payors
Handles telephone inquiries on delinquent claims
Maintains excellent rapport with the customer
Resolves problem accounts independently using sound judgement
Documents activity within client’s patient accounting system and EOS systems
Maintains all reports, files, and records as needed
Meets and maintains quality assurance standards as determined by management

2 years of previous experience working with commercial or other third-party insurance claims, medical billing/follow-up
An understanding of various forms, codes (CPT & ICD), insurance terminology and insurance company remittance advice
EPIC experience preferred but not required
Certificates, Licenses, Registrations, and/or Medicare certification are a plus, but not required