Technical Support Representative

Role Overview

• Document problems, complete problem tickets, and request information in the support tools.
• Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
• Effectively manage call workload.
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
• Collaborate well in a team environment.

Requirements

• 6 months of technical and/or call center experience
• Experience in a help desk/call center environment providing technical support in a retail environment.
• Experience using computer hardware and software applications.
• High School Diploma or GED required or 2 years equivalent experience.

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility