Provide technical support to clients and manage incidents, ensuring SLA compliance;
Diagnose, reproduce, and resolve medium
to high-complexity incidents;
Work with Linux environments, networks, and VoIP solutions;
Perform installation, configuration, testing, and maintenance of environments;
Troubleshoot databases and execute technical queries;
Create and maintain technical documentation and knowledge base;
Propose continuous improvements to processes, workflows, and operational routines;
Support internal projects and strategic technical initiatives;
Share knowledge with the team and support the technical development of colleagues.

Technical course or university degree in progress/completed in IT, Information Systems, Computer Engineering, or related fields;
Experience in technical support with a focus on networks and/or VoIP;
Experience with Linux and TCP/IP networks (LAN, WAN, DNS, DHCP, HTTP);
Knowledge of VoIP telephony (SIP protocol, E1, PBX, Call Center);
Ability to build queries and perform database troubleshooting;
Knowledge of Shell scripting or similar languages;
Analytical, proactive profile with a strong sense of urgency.

Meal/Food card + Flexible Benefits card to use as you wish in daily life.
Internal Health and Wellness program with ongoing activities + 2 psychologist sessions/month + 1 nutritional assessment/month + up to 70% discount on medications.
Health insurance + Dental plan + Life insurance
Access to Wellhub to support physical and mental well-being.
Day off on your birthday to celebrate as you choose.
Corporate education support to encourage your professional development.
Performance-based bonus for achieving targets, recognizing your contribution and impact.

Technical Support Analyst – Mid-level

Key skills