Technical Training Administrator II

Role Overview

• Develops, implements, and revises technical training programs, courses, and catalogs to support company or client initiatives
• Prepares and maintains instructor and student materials, including course outlines, manuals, workbooks, handouts, certificates, and training aids
• Provides technical and operational support throughout the design, development, evaluation, and promotion of training initiatives
• Plans, coordinates, and delivers training events, including scheduling personnel, instructors, facilities, and materials, and conducting classroom sessions, workshops, and seminars
• Collaborates with technical rollout teams during pilot sessions, conducting testing, reporting results, and collecting user feedback
• Reviews, edits, and maintains training and system documentation to ensure accuracy, clarity, and alignment with upgrades and new software
• Maintains training environments, including training rooms, class rosters, instructor outlines, documentation, and training databases; generates reports and related materials as needed
• Builds and maintains relationships with external training vendors and stays current on industry trends through technical research and vendor seminars
• Provides technical support to operational strategies to optimize processes, enhance productivity, and ensure quality
• May provide training on Internet Protocol version 6 (IPv6)
• Ensure 100% of planned hours are worked and recorded
• Identify and escalate opportunities that may support growth within the work area
• Participate in growth efforts as requested
• Ensure all contractual deliverables are met or exceeded to the customer’s satisfaction
• Complete personal PDP and attend Staff Meeting and Storytime
• Build productive and positive professional relationships with clients within the program
• Execute all contract requirements as assigned in accordance with the contract-specific LCAT and requirements
• Perform other related duties as assigned

Requirements

• Bachelor’s degree in Business Administration or a related field with 2–4 years of relevant experience
• Experienced in applying technical standards, principles, and theories to training or operational support work
• Ability to solve moderately complex technical and logistical problems with minimal oversight
• Strong organizational and project coordination skills, particularly in managing multiple training events simultaneously
• Proficiency in evaluating technical documentation and translating complex information into training materials
• Strong communication and interpersonal skills, with the ability to collaborate effectively with technical teams, clients, and vendors
• Ability to analyze training data and generate meaningful reports to support program performance
• Comfortable working independently while balancing competing priorities in a fast-paced environment
• DoD 8570 / 8140 IAT Level II certification

Benefits

• Competitive compensation
• Health and wellness programs
• Income protection
• Paid leave
• Retirement and savings