Key skills
SOAPSQLAIMLRepositoryAtlassianJiraConfluenceAgileScrumCommunication
About this role
Role Overview
- Author technical documentation for administrators, operators, and business consultants
- Collaborate with various teams to produce exhaustive and accurate technical documentation
- Author new documentation based on feature requirements, user stories, specifications, and first-hand use of the product
- Curate and proofread documentation to ensure linguistic accuracy and consistency of style
- Lead one or more software implementation projects as required by the Professional Services department
- Regularly monitor the product release calendar and independently plan documentation updates
- Ensure that project documentation is accurate and stored in the appropriate project repository
- Work with partner-facing organizations to collect feedback and incorporate it into documentation
- Enrich the documentation with screenshots, flowcharts, and visuals
- Proactively research product changes and determine the need and scope of edits and improvements
- Mentor more junior colleagues and share knowledge across the board.
Requirements
- A minimum of 3 years of proven track-record as a Technical Writer or transferrable authoring experience in a software development environment
- Excellent communication skills (both verbal and written) and fluency in English (preferably backed up with certificate)
- Proficiency using Atlassian Confluence and Jira software or other documentation publishing tools
- A systematic approach in learning, using, and writing about business applications, software, and technology
- Knowledge of Agile and Scrum workflows
- Technical skills: basic coding or scripting skills, experience documenting APIs or REST and SOAP web services, basic knowledge in PL/SQL
- Familiarity with ML/AI tools in aid of content creation and curation
- Previous professional exposure to the insurance or fintech domain.
Tech Stack
- SOAP
- SQL
Benefits
- Half-day off the second Friday of the month, so you can focus on passion projects, boost your creativity, or spend time with your loved ones.
- Positive company culture built around people's wellbeing.
- Competitive remuneration package together with great opportunities for personal and professional growth.
- Work in a dynamic environment with an exceptional team that is always ready to help.