Professional Billing Analyst

Role Overview

• Configure, maintain, and optimize Epic Professional Billing solutions to support accurate, high-volume daily practice billing operations.
• Own and maintain Charge Router configuration and routing logic, including rule setup, dialysis-specific date ranges, and modifier handling, to ensure professional charges are routed correctly from source systems into the appropriate billing workflows.
• Serve as a critical operational resource supporting billing accuracy, patient statements, and uninterrupted revenue flow for practices.
• Manage and support Epic-related billing vendor integrations and build activity (e.g., statements, credit card processing, collections), ensuring reliability and consistency across workflows.
• Independently identify, troubleshoot, and resolve moderately complex Epic PB and Charge Router issues, minimizing billing delays or downstream impact.
• Design, build, validate, and test Epic PB configurations and enhancements in support of both ongoing operations and new practice implementations.
• Partner with internal revenue cycle teams, vendors, and implementation stakeholders to gather requirements and translate them into effective Epic solutions.
• Contribute to end-to-end Epic solution delivery, including discovery, design, build, testing, and migration through established change management processes.
• Collaborate closely with cross-functional team members to maintain team throughput and ensure practices are supported without disruption.

Requirements

• Associate’s degree in healthcare, IT, informatics, or related field, or equivalent experience; Bachelor’s degree preferred.
• 3–5+ years of experience working within the Epic EHR environment, with a strong hands-on focus in Professional Billing.
• Epic Resolute Professional Billing (PB) and Charge Router certifications required; Epic Security Certification or Badge a plus
• Solid understanding of revenue cycle workflows, including charge routing logic, modifiers, and date-based charge behavior.
• Strong analytical skills with the ability to identify root causes and implement effective Epic solutions.
• Proficiency in Microsoft Office applications, especially Excel (pivot tables, data analysis), Word, and PowerPoint.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced, operational environment.
• Effective written and verbal communication skills, with the ability to engage technical and non-technical stakeholders.
• Collaborative mindset with the ability to work independently while contributing to a team-focused environment.

Benefits

• We care deeply about the people we serve.
• We are better when we work together.
• Humility is a source of our strength.
• We bring joy to our work.
• We deliver on our promises.