Answer escalated calls from sales and/or other departments to support clients.
Manage activity, growth, services, and cancellations for one’s own assigned client portfolios.
Perform various administrative tasks to support the sales team members.
Actively manage the queue and timely schedule trainings for clients.
Perform client demonstrations and software walk-throughs on our products and services.
Reach out to clients that may need additional support.
Proactively identify and work with clients who may be either considered as “at risk” of cancellation or may be a potential candidate for an upsell of services.
Work effectively with other team members and other departments to ensure the maximum result for our clients within the protocols established for the position.
Live DentalXChange’s Company values: Actively Care, Try Hard, Be Humble, Feedback is a Gift.
Other duties as assigned.

Associate's degree or equivalent experience preferred.
Minimum of one (1) year of client services experience (major account experience preferred).
Strong interpersonal skills to work effectively with other team members and various departments.
Strong communication skills to perform client demonstrations and software walk-throughs on our products and services.
Ability to successfully change priorities and successfully manage multiple projects at one time.
Ability to effectively manage time and prioritize sales team’s goal.
Ability to multi-task and adapt to changing expectations and priorities.
Strong internet and personal computer skills are a must.

Medical, dental, and vision benefits – eligible first of the month after start date
Unlimited PTO
Paid time off for sick, jury duty, bereavement
10 company paid holidays
401k with company match
Health Advocate
Healthcare and dependent care flexible spending accounts
Friendly co-workers and a positive culture!

Implementation Specialist

Key skills