Performs advanced follow-up on insurance billing and collection activities
Makes collection calls
Verifies the accuracy and completeness of insurance records and claims
Contacts insurance companies and/or collection agencies
Supports customer service unit in answering billing and collection questions
Assists with training new staff
Consistently meets Quality Assurance (QA) and efficiency standards of working invoices each day
May act as Team Lead
Assists with special projects
Performs other duties as assigned by the supervisor and/or manager

High school diploma or equivalent high school certification or combination of education and/or experience
Billing or insurance experience (3 years)
No specific certification/professional license required
Skills: Claims Resolution, Collections Strategies, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, Health Insurance Portability & Accountability Act (HIPAA), ICD-10 Procedure Coding System, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Team Leadership, Telephone Communications

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us

Insurance/Billing Collection Assistant III – Neurology

Key skills