Issue Identification: End-to-end review of claims lifecycle to identify issues and vulnerabilities contributing to payment inaccuracies.
Systemic Problem Solving: Delve into the most complex operational challenges, untangling intricate root causes to resolve persistent accuracy issues.
AI-Native Workflow Design: Design, build, and implement the next generation of policies and processes, leveraging AI agents and automation to improve the accuracy and consistency of claim payments.
Cross-Functional Partnership: Partner with Product, Engineering, and Data teams to ensure operational needs inform the technical roadmap and bridge the gap between business challenges and technical opportunities.
Change Management: Lead the organization through significant evolution, creating confidence and momentum as you pivot teams to new ways of working.
Strategic Execution: Execute a roadmap that modernizes operations while maintaining stability and high-quality standards.

Proven Leadership: At least 5 years of experience in complex operational environments with a track record of delivering measurable results.
Systems Thinking: You can visualize the end-to-end lifecycle of a complex process and turn complexity into clear, repeatable business processes.
Operational Rigor: Exceptional attention to detail and a reputation for "sweating the details" to get the hardest operational last mile right.
Analytical Horsepower: Proficiency in leveraging complex data sets to inform strategic initiatives and drive data-driven narratives.
Influence & Communication: Outstanding verbal and written communication skills, with a proven ability to influence senior leaders and cross-functional partners.
Urgency & Resilience: Demonstrated ability to move quickly and maintain a high pace-setting standard in a fast-paced environment.

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

Senior Manager, Claims Operations

Key skills