Lead and evolve our customer support function across the Auctions Division
Shape the future of customer service at Newline
Understand customer pain points and translate insights into practical solutions
Ensure that AI is applied in ways that deliver real-world value for customers and teams
Lead our support teams through an exciting period of transformation from on-premise to cloud-native solutions
Define what 'exceptional' looks like in a modern, global software business

Experience in software, SaaS, or customer support environments is highly valuable
Strong people leadership skills, with the ability to motivate, support, and develop others
Strong communication skills and builds trusted relationships both internally and externally
Must be fluent in English

Customer Services Manager

Key skills