Serve as an advocate for the overall satisfaction and retention for assigned enterprise client base
Collaborate with subject matter experts and key stakeholders to achieve vision, objectives, and development of client strategy
Initiate and cultivate relationships with customer decision-makers, C-suite and key physician champions as well as internal stakeholders
Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts
Facilitate collaboration with internal teams and client executives to establish a shared vision, strategic objectives, and measurable annual goals
Lead cross-functional initiatives that align with client priorities and drive business outcomes through effective strategy execution
Build and maintain strong relationships with client decision-makers
Establish and manage a structured cadence of governance, risk management, operational reviews, and communications to ensure delivery excellence
Identify and communicate growth opportunities within existing accounts
Monitor all aspects of the client experience—project progress, solution adoption, SLA compliance, and goal achievement
Ensure successful implementation and adoption of all purchased solutions
Provide “voice of the customer” input to product and service teams
Perform additional duties as required to support the overall success of client relationships and organizational goals.

Bachelor’s degree in business administration/management or healthcare administration/management
8 years’ account management, sales, services, or related field
6 years’ Healthcare Information Technology (HIT) vendor experience
6 years’ Healthcare experience in ambulatory or health system
6 years’ NextGen experience
Proven success improving overall client satisfaction, retention, and business growth of clients
Strong command of the NextGen portfolio of solutions or comparable vendor, or former client
Strong change management knowledge and skills
Client-facing, complex, account management, and business operations acumen.
Ability to work autonomously, receiving little to no instruction on daily work.

NextGen Healthcare is an equal opportunity employer
We celebrate diversity and are committed to creating an inclusive environment for all employees.

Client Success Manager

Key skills