Key skills
PythonC++CCommunication
About this role
Role Overview
- Resolve customer issues across multiple channels (chat, phone, web, forums) with timely, friendly, and efficient support
- Provide expert guidance on product features, usage, and design automation to Autodesk customers
- Collaborate across teams and assist colleagues on challenging cases to drive effective resolution
- Maintain clear and proactive communication with customers, including regular updates and expectation management
Requirements
- Bachelor’s degree in Industrial Engineering, Systems Engineering, Operations Research, Computer Science, Mechanical/Manufacturing Engineering and Mathematics, or related technical field
- 2–5 years of experience in Discrete Event Simulation (DES) modeling, process improvement, or operational analysis
- Advanced knowledge of Discrete Event Simulation (DES) concepts
- Experience using FlexSim or similar simulation tools (e.g., AnyLogic, Simio, Arena)
- Basic to intermediate programming skills (e.g., C++, Python or other object-oriented languages)
Tech Stack
- Python
Benefits
- Health and financial benefits
- Paid time off
- Wellness programs